Notes regarding alternative dispute resolution

Notes regarding alternative dispute resolution for consumers

In accordance with EU Regulation No. 524/2013 of 21 May 2013 on the dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on Online Dispute Resolution for Consumer Disputes), we are required to inform you about the online platform offered by the EU for settling disputes between consumers and merchants in connection with online sales contracts or online service contracts (the “ODR Platform").

The ODR platform is expected to be accessible from 15 February 2016 onwards. The platform is available via this link:

Our email address:

The general consumer arbitration board of the Zentrum für Schlichtung e.V., Straßburger Straße 8, 77694 Kehl am Rhein, is responsible.